Privacy Policy

Fairy Tale Event Collective (“we", "us", "our") is committed to protecting the privacy of our clients, website visitors and other individuals we interact with. This Privacy Policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access or correct your information or make a complaint. 

 

Fairy Tale Event Collective currently operates below the AUD $3 million annual turnover threshold that triggers mandatory compliance with the Privacy Act 1988 (Cth). Even so, we manage personal information in line with the Australian Privacy Principles (APPs) as a matter of best practice, and we review this policy regularly as privacy laws continue to evolve. 

Information We Collect 

We may collect the following kinds of personal information: 

• Contact details: your name, email address, phone number, and postal/billing address 

• Booking and event details: your event date, venue, guest numbers, and styling or planning preferences 

• Payment information: billing details and payment records (we do not store full card numbers ourselves; payments are processed securely through our website platform and payment providers) 

• Communications: emails, enquiry forms, messages, and other correspondence with us 

• Technical information: your IP address, browser and device type, and website usage data collected through cookies and similar technologies 

• Sensitive information: with your consent, we may collect dietary requirements, allergies, or accessibility needs for you or your guests, solely for the purpose of planning and delivering your event 

 

How We Collect Your Information 

We collect personal information directly from you when you make an enquiry, request a quote, book our services, or otherwise communicate with us. We may also collect technical and usage information automatically through our website, which is hosted on the Wix.com platform. 

 

How We Use and Disclose Your Information 

We use your personal information to: 

• provide and manage our event planning and styling services, including quotes, bookings, deposits, and invoicing 

• communicate with you about your booking, including confirmations, reminders, and updates 

• process payments and manage our accounts 

• send you service-related notices and, where you have not opted out, marketing communications about our services 

• improve our services and website 

• comply with our legal obligations 

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as our website and booking platform (Wix.com), payment processors, and our accountant or bookkeeper, only to the extent needed for them to provide their services to us. 

 

Use of Artificial Intelligence 

We use artificial intelligence (AI) tools internally to help manage bookings, client communications, scheduling, and other administrative tasks. Where personal information is processed using these tools, we take reasonable steps to ensure it continues to be handled in line with this Privacy Policy and the Australian Privacy Principles. AI tools are used to support our staff and are not used to make automated decisions that have a legal or similarly significant effect on you without human review. 

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Overseas Disclosure 

Our website is hosted on the Wix.com platform, and payments may be processed through Wix’s payment services. As a result, your information may be stored or processed on servers located outside Australia, including in the United States and other countries where Wix or its data centres operate. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles. 

 

Data Security 

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of storage or transmission over the internet is completely secure. If we become aware of a data breach likely to result in serious harm, we will act in accordance with our obligations under the Notifiable Data Breaches scheme. 

 

Cookies 

Our website may use cookies and similar technologies to measure site usage, remember your preferences, and improve your browsing experience. You can control or disable cookies through your browser settings, though this may affect how the website functions. 

 

Marketing and Opting Out 

If you no longer wish to receive marketing or promotional messages from us, you can unsubscribe using the link in our emails or by contacting us using the details below. This will not affect service-related communications about an existing or upcoming booking. 

 

Access and Correction 

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, and generally free of charge unless your request requires substantial resources to fulfil. 

 

Complaints 

If you have a concern about how we have handled your personal information, please contact us using the details below and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

 

Children’s Privacy 

Our services are directed at adults planning events. We do not knowingly collect personal information from children without the consent of a parent or guardian. 

 

Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The updated policy will be posted here with the date it was last revised. 

 

Contact Us 

Fairy Tale Event Collective 

Email: info@fairytaleeventcollective.com 

Phone: +61 402 281 108 

Website: www.fairytaleeventcollective.com 

 

Last updated: 18 September 2026 

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