What services does Fairy Tale Event Collective offer?

We specialize in complete event styling, planning, and coordination for all occasions including weddings, birthdays, baby showers, proposals, bridal showers, corporate events, and more. We also offer balloon installations, backdrop styling, prop hire, and custom décor design.

Can I book only styling services, or do you provide full event planning as well?

You can book our styling services alone or opt for our comprehensive package that includes planning, coordination, and execution, all tailored to your event's unique needs.

Do you offer customised themes or packages?

Every event we create is unique. You can share your inspiration or theme ideas, and our team will tailor the décor, color palette, and design elements to match your vision perfectly.

How far in advance should I book my event?

We recommend booking at least 4–8 weeks in advance to ensure availability and time for custom design planning. However, we will always do our best to accommodate last-minute requests when possible.

Which areas do you service?

We proudly serve Newcastle, Lake Macquarie, Hunter Valley, Central Coast, and surrounding NSW regions. We also serve selected international destinations.

How do I secure my booking?

Your booking is confirmed once we have issued an invoice and received a 20% deposit. The remaining 80% balance is due 7 days prior to your event date.

Does your quote include delivery and setup?

Yes, our quote includes delivery, setup, and pack-down fees. Any additional travel or special handling charges will be clearly outlined before confirmation.

Do you offer site visits?

Yes, we are happy to visit your event space and assess the setup in person.

Do you provide hire items or décor for DIY setups?

Yes, we offer a variety of hire items, including backdrops, signage, plinths, balloon garlands, and props, for clients who wish to style their own events. Visit our rental items section to view available options.

Privacy Policy

Fairy Tale Event Collective (“we", "us", "our") is committed to protecting the privacy of our clients, website visitors and other individuals we interact with. This Privacy Policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access or correct your information or make a complaint.

Fairy Tale Event Collective currently operates below the AUD $3 million annual turnover threshold that triggers mandatory compliance with the Privacy Act 1988 (Cth). Even so, we manage personal information in line with the Australian Privacy Principles (APPs) as a matter of best practice, and we review this policy regularly as privacy laws continue to evolve.

Information We Collect

We may collect the following kinds of personal information:

Contact details: your name, email address, phone number, and postal/billing address

Booking and event details: your event date, venue, guest numbers, and styling or planning preferences

Payment information: billing details and payment records (we do not store full card numbers ourselves; payments are processed securely through our website platform and payment providers)

Communications: emails, enquiry forms, messages, and other correspondence with us

Technical information: your IP address, browser and device type, and website usage data collected through cookies and similar technologies

Sensitive information: with your consent, we may collect dietary requirements, allergies, or accessibility needs for you or your guests, solely for the purpose of planning and delivering your event

How We Collect Your Information

We collect personal information directly from you when you make an enquiry, request a quote, book our services, or otherwise communicate with us, including through social media messages. If you give us information about other people, such as your guests’ names or dietary and accessibility needs, please let them know you have shared it with us for their event. We may also collect technical and usage information automatically through our website, which is hosted on the Wix.com platform. You can make a general enquiry without giving us your full name, but we will need your contact details to prepare a quote or take a booking. Personal information you submit through the contact form on our website is used for two specific purposes only: to respond to your enquiry, and, where you have given your consent, to send you promotional material about our services. You can withdraw that consent at any time by unsubscribing.

How We Use and Disclose Your Information

We use your personal information to:

provide and manage our event planning and styling services, including quotes, bookings, deposits, and invoicing

communicate with you about your booking, including confirmations, reminders, and updates

process payments and manage our accounts

send you service-related notices and, where you have not opted out, marketing communications about our services

improve our services and website

comply with our legal obligations

We do not sell your personal information. We may share it, only to the extent needed, with: our website and booking platform (Wix.com) and payment processors; our email, calendar and file storage providers (such as Microsoft 365 and Google); AI tool providers we use for administrative tasks; social media and advertising platforms we use to communicate with you and promote our services (such as Instagram and Facebook); suppliers, venues and partners involved in delivering your event (for example, sharing guests’ dietary requirements with a caterer, or travel details with a travel partner for destination events); and our accountant or bookkeeper.

Use of Artificial Intelligence

We use artificial intelligence (AI) tools internally to help manage bookings, client communications, scheduling, and other administrative tasks. Where personal information is processed using these tools, we take reasonable steps to ensure it continues to be handled in line with this Privacy Policy and the Australian Privacy Principles. AI tools support our team only. We do not use AI or any other computer program to make decisions about you without human review: decisions about your enquiry, quote, booking or services are always made or checked by a person.

Overseas Disclosure

Some of the service providers we use store or process personal information outside Australia. This includes Wix.com (our website, booking and payment platform), Microsoft and Google (email, calendar and file storage), AI tool providers, and Meta (Instagram and Facebook). As a result, your information may be stored or processed in the United States, Europe and other countries where these providers or their data centres operate. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

Data Security and Retention

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of storage or transmission over the internet is completely secure. If we become aware of a data breach likely to result in serious harm, we will notify the people affected and, where appropriate, the OAIC, following the approach of the Notifiable Data Breaches scheme. We keep personal information only for as long as we need it for the purposes in this policy or as required by law (for example, we generally keep booking and payment records for 5 years for tax purposes). After that, we securely delete or de-identify it.

Our website uses cookies and similar technologies to measure site usage, remember your preferences, and improve your browsing experience. We may also use advertising and analytics tools, such as the Meta Pixel and Google Analytics, to understand how visitors use our site and to measure and show ads about our services on platforms like Instagram and Facebook. You can control or disable cookies through your browser settings, and manage ad personalisation through your Meta and Google account settings, though disabling cookies may affect how the website functions.

Marketing and Opting Out

We only send marketing or promotional messages to people who have agreed to receive them or who are existing clients, and every marketing email tells you how to unsubscribe. If you no longer wish to receive these messages, simply reply to any of our emails with “Unsubscribe” or contact us using the details below, and we will remove you within 5 working days. This will not affect service-related communications about an existing or upcoming booking.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within 30 days, and generally free of charge unless your request requires substantial resources to fulfil.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below and we will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Photos, Videos and Children’s Privacy

We may photograph or film the events we style to show our work on our website and social media. Photos and videos in which people can be identified are personal information, so we ask our clients for consent before sharing them, and we will remove any photo or video of you or your child on request. Our services are directed at adults planning events. We do not knowingly collect personal information from children without the consent of a parent or guardian, and we take extra care with any images in which children appear.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The updated policy will be posted here with the date it was last revised.

Fairy Tale Event Collective

Email: info@fairytaleeventcollective.com

Phone: +61 402 281 108

Website: www.fairytaleeventcollective.com

Last updated: 8 November 2026