Frequently asked questions

We specialize in complete event styling, planning, and coordination for all occasions — including weddings, birthdays, baby showers, proposals, bridal showers, corporate events, and more. We also offer balloon installations, backdrop styling, prop hire, and custom décor design.

Absolutely! You can book our styling services alone or opt for our comprehensive package that includes planning, coordination, and execution, all tailored to your event’s unique needs. Visit our website to explore all our offerings.

Absolutely! Every event we create is unique. You can share your inspiration or theme ideas, and our team will tailor the décor, color palette, and design elements to match your vision perfectly.

1. **Choose Your Service:** Explore our range of services and select the one that best suits your event. You can email us or use the contact form to get in touch. Not sure where to start? Simply send us a message — we’re happy to guide you. 2. **Select Your Rentals:** Browse our collection and add your favourite items to the online wish list cart. Once you’ve made your selections, provide your details (including your event date) and click “Submit” on the contact page. We’ll get back to you within a few days to confirm availability and discuss any special details. 3. **Contact Form Option:** You can also use our Contact form to share what you’re looking for — our team will reach out to learn more and help bring your vision to life. 4. **Call Us:** We love connecting with our clients! While we’re often offsite setting up events, please leave us a message if we miss your call, and we’ll return it as soon as possible. 5. **Email Us Directly:** Send your enquiries to info@fairytaleeventcollective.com, and our team will respond promptly to assist you.

Yes, we offer a variety of hire items, including backdrops, signage, plinths, balloon garlands, and props, for clients who wish to style their own events. Please visit our rental items section to view available options. Items marked “not for hire” are exclusively included as part of our styling services and are not available for individual hire.

We recommend booking at least 4–8 weeks in advance to ensure availability and time for custom design planning. However, we’ll always do our best to accommodate last-minute requests when possible.

We proudly serve Newcastle, Lake Macquarie, Hunter Valley, Central Coast, Maitland and surrounding NSW regions. We also serve selected international destinations.

Yes, we do! We’re happy to visit your event space and assess the setup in person.

Your booking is confirmed once we’ve issued an invoice and received a 20% deposit.

A: At Fairy Tale Event Collective, our payment terms are clearly outlined in both our invoices and booking policy to ensure transparency and a smooth planning process. Upon confirming your event, a detailed invoice will be provided specifying the required deposit amount, payment schedule, and final balance due dates. Typically, a non-refundable deposit is required to secure your booking, with subsequent payments structured according to your personalized booking agreement. Full payment must be completed prior to the event date as stated in the booking policy. We encourage clients to review these documents carefully to understand all terms, including cancellation and refund conditions, ensuring a seamless collaboration from start to finish.

We understand that plans can change. If you need to modify or cancel your booking, please contact us as soon as possible. Changes are subject to our cancellation and rescheduling policy, as outlined in your booking agreement.

Yes, we do! Delivery and setup fees vary for each event, as every celebration is unique. Pricing depends on factors like item selection, quantity, venue location, access, timing, and setup requirements. Our delivery fee covers preparation, loading, travel, installation, and pack-down.

Yes, our quote includes delivery, setup, and pack-down fees. Any additional travel or special handling charges will be clearly outlined before confirmation. If you prefer to pick up hire-only items yourself, just send us a message or email to arrange the details.

A: Fairy Tale Event Collective specializes in designing and coordinating a diverse range of events, including dreamy weddings, memorable celebrations, and sophisticated corporate gatherings. Our approach focuses on creating personalized experiences that reflect your unique style and objectives. From initial consultation through final execution, we collaborate closely with you to understand your vision, preferences, and goals. We incorporate attention to detail, creative design elements, and seamless logistics to bring your event to life, ensuring it is both unforgettable and perfectly aligned with your expectations. Our commitment to professionalism and bespoke service guarantees that every event we craft is distinctively tailored and flawlessly executed.