
Fairy Tale Event Collective
Frequently asked questions
We specialize in complete event styling, planning, and coordination for all occasions — including weddings, birthdays, baby showers, proposals, bridal showers, corporate events, and more. We also offer balloon installations, backdrop styling, prop hire, and custom décor design.
Yes! You can book styling only or choose our full-service package that includes planning, coordination, and execution — tailored to your event’s needs. Please visit our website and see the services that we offer.
Absolutely! Every event we create is unique. You can share your inspiration or theme ideas, and our team will tailor the décor, color palette, and design elements to match your vision perfectly.
Choose Your Service: Explore our range of services and select the one that best suits your event. You can email us or use the contact form to get in touch. Not sure where to start? Simply send us a message — we’re happy to guide you.
Select Your Rentals: Browse our collection and add your favourite items to the online wish list cart. Once you’ve made your selections, provide your details (including your event date) and click “Submit” on the contact page. We’ll get back to you within a few days to confirm availability and discuss any special details.
Contact Form Option: You can also use our Contact Us form to share what you’re looking for — our team will reach out to learn more and help bring your vision to life.
Call Us: We love connecting with our clients! While we’re often offsite setting up events, please leave us a message if we miss your call, and we’ll return it as soon as possible.
Email Us Directly: Send your enquiries to fairytale.eventcollective@gmail.com, and our team will respond promptly to assist you.
Yes, we offer a variety of hire items, including backdrops, signage, plinths, balloon garlands, and props, for clients who wish to style their own events. Please visit our rental items section to view available options. Items marked “not for hire” are exclusively included as part of our styling services and are not available for individual hire.
We recommend booking at least 4–8 weeks in advance to ensure availability and time for custom design planning. However, we’ll always do our best to accommodate last-minute requests when possible.
We proudly serve Newcastle, Lake Macquarie, Hunter Valley, Central Coast, and surrounding NSW regions.
Yes, we do! We’re more than happy to visit your event space and assess the setup in person.
Your booking is confirmed once we’ve issued an invoice and received a 20% deposit.
A 20% deposit is required upon accepting your quote, with the remaining 80% balance due 7 days prior to your event date.
We understand plans can change. Please contact us as soon as possible — adjustments are subject to our cancellation and rescheduling policy, outlined in your booking agreement.
Yes, we do! Delivery and setup fees vary for each event, as every celebration is unique. Pricing depends on factors like item selection, quantity, venue location, access, timing, and setup requirements. Our delivery fee covers preparation, loading, travel, installation, and pack-down.
1. Yes, delivery, setup, and pack-down fees are included in your final quote. Any additional travel or special handling charges (if applicable) will also be clearly outlined before confirmation.
2. If you prefer to pick up hire-only items yourself, you’re welcome to do so — just send us a message or email to arrange the details.
We understand that accidents can happen; however, as stated in our Hire policy or Booking policy, clients are responsible for any costs related to cleaning, repair, or replacement of damaged, missing, or broken items.
A refundable deposit may be required. All items are carefully inspected before and after each hire. If an item is found to be damaged, soiled, or missing, we will contact you and retain the bond until the associated costs are determined. An invoice will then be issued for cleaning, repair, or replacement fees. Any outstanding balance is due within 14 days.
Payment of the initial non refundable deposit or booking fee confirms your acceptance of our Hire Policy and/or Booking policy.