Booking Policy for Customers

Thank you for choosing Fairy Tale Event Collective for your party! Please read our party booking policy carefully to ensure a smooth and enjoyable experience. 

 

This policy outlines the terms and conditions governing the venue decoration services offered by Fairy Tale Event Collective. By booking and paying a deposit, the client acknowledges and agrees to the following terms: 

1. Booking Confirmation and Deposit: All party bookings must be made through our website or by contacting our team directly. A non-refundable deposit as shown in the invoice is required at the time of booking to secure your reservation. Full payment of the remaining balance is due 7 days before the event. Failure to make the full payment on time may cancel the booking, and the initial deposit may be forfeited. A confirmation email will be sent to you once your booking is secured. Please check your spam/junk folder if you do not receive it within 2 days. 

2. Design Consultation and Planning: An initial consultation is offered free of charge to discuss the client’s vision and event requirements. Additional consultations, including custom sketches, site visits, or detailed design sessions beyond the initial consultation, will incur an hourly rate unless included in a pre-purchased package. 

3. Custom Orders and Special Requirements: Customized decorations, including but not limited to personalized signage, custom floral arrangements, or any specialized decor items, will incur additional fees. These fees are non-refundable once production has commenced. Customization requests must be confirmed at least 21 days prior to the event to allow for adequate sourcing, production, and preparation time. 

4. Cancellations and Refunds: Cancellation by Customer: If you need to cancel your party, please notify us in writing. Cancellations made at least 21 days before the event will receive a refund of the remaining balance paid (the deposit is retained to cover costs already committed to your booking). Cancellations made within 21 days of the event will forfeit the deposit, and any remaining balance already paid will be refunded less any costs we have reasonably incurred or cannot recover (such as custom orders, hired items already booked, or lost rebooking opportunity); any amount not refunded will, at your choice, be refunded in cash or held as a credit voucher valid for 12 months. Cancellation by Us: In the unlikely event that we must cancel your booking; you will receive a full refund of any amounts paid. 

5. Changes to Booking: Any changes to the scope of decoration, layout, color schemes, themes, or other specific details must be communicated at least 21 days prior to the event. If it is achievable, it will be communicated. Changes that increase the project’s cost will require additional payment and may impact the event timeline or decor setup. You may reschedule your party without penalty if done at least 21 days in advance. Rescheduling requests made within 21 days may incur a fee of $100. 

6. Liability and Damage: The client assumes responsibility for any damage to rented decorations or decor elements caused by event attendees, third parties, or unforeseen incidents. The event of contact is responsible for notifying the Fairy Tale Event Collective of any changes or amendments required promptly. Fairy Tale Event Collective will not, to the extent permitted by law, be held responsible for any changes made by you or your selected service providers. Any cancellation or amendment fees will be payable by the event of contact. Any damage to the venue arising from decor setup, such as wall installations or hanging structures, will be the client’s responsibility unless prior arrangements have been made with the venue and documented in writing. The host is responsible for the conduct of all guests during the event. We reserve the right to terminate the event if any guests engage in disruptive or unsafe behavior towards our staff. 

7. Setup and Access: Standard setup is included in the booking fee and will be scheduled prior to the event, subject to venue access and availability. For full venue styling, a minimum access period of 4–6 hours prior to the event start time is required. A minimum of 2 hours of access is required for main-area installations. Where venue staff are not present, the Client must ensure that a nominated responsible adult is available on-site for the duration of the styling period and the event itself. Fairy Tale Event Collective is unable to accept, hold, or manage venue keys under any circumstances. Venue access must be facilitated by venue staff or the nominated responsible adult. 

8. Pack-down and removal of décor items will be completed within a mutually agreed timeframe following the event. Any delays, restricted access, or additional time required due to venue conditions, access limitations, or unplanned changes outside of our control may result in additional fees, which will be charged to the Client. 

9. Payment Methods: Payments are accepted via bank transfer, or approved digital payment platforms. A receipt will be issued for each payment transaction. The event of contact is responsible for payment to Fairy Tale Event Collective as per this contract. Late payments will incur a late fee of $25 per week overdue, capped at $150, to cover our reasonable administrative costs of following up payment. The event contact will be invoiced by Fairy Tale Event Collective for any parking expenses or tolls incurred whilst on location at your chosen venues. 
   We accept the following payment methods: 
   Option 1 - bank transfers. Account Name: Shilpa Jacob BSB: 067 873 Account No: 1017 4737 
   Option 2 - Pay ID: fairytale.eventcollective@gmail.com 
   Option 3- Pay ID: 0402 281 108 

10. Outdoor Events and Weather Contingencies: For outdoor events, clients are strongly encouraged to plan for alternative arrangements in case of adverse weather, as Fairy Tale Event Collective will not, to the extent permitted by law, be held liable for delays, cancellations, or damages caused by inclement weather. Additional charges may apply for weather-related contingencies, including but not limited to tents, waterproofing, or expedited timelines. Where late changes, weather, tardiness, or non-performance affect your event, Fairy Tale Event Collective will act reasonably, prioritize your safety and preferences where possible, and let you know as soon as practical. 

11. AI-Generated and Digital Inspiration: We understand that clients may provide AI-generated or digital images as inspiration. While these visuals can be helpful for guiding the design direction, they often contain digitally idealized elements that are not always feasible in real-world setups. Fairy Tale Event Collective will use professional judgment to interpret and reimagine such inspiration into a practical, high-quality outcome using available materials and venue constraints. Exact replication is not guaranteed. 

12. Privacy and Promotional Use: All personal information collected during the booking process will be handled per our Privacy Policy. We do not share your information with third parties without your consent. 

13. Intellectual Property Rights: All creative work produced by Fairy Tale Event Collective, including but not limited to event styling designs, photos, videos, and digital content, remains the intellectual property of Fairy Tale Event Collective unless otherwise agreed in writing. Clients may use photos and videos of their events for personal, non-commercial purposes. Any commercial use, reproduction, or distribution of our creative work without prior written permission is prohibited. Fairy Tale Event Collective reserves the right to use photos and videos of events for promotional and marketing purposes, unless the client expressly requests otherwise in writing before the event date. 

14. Hired Items: Items are provided for temporary event use only and must be returned or made available for collection in good condition. Some high-value props or items may require a refundable security deposit, which will be invoiced separately; this covers damages or late returns. Use and Care of Hired Items- All props, signage, and furniture hired as part of a styling package must be used responsibly and returned in their original condition. Damage, loss, or misuse will result in replacement or cleaning fees. Items returned in an unclean or altered condition (e.g. sticker residue, paint, or food stains, damages) may incur a cleaning or restoration fee. Props and decor may not be suitable for outdoor or exposed settings unless specifically arranged. Clients are encouraged to obtain event insurance. Fairy Tale Event Collective is not, to the extent permitted by law, responsible for accidents or misuse involving hired items after handover.  

15. Agreement and Acceptance: By paying the nonrefundable deposit, the client agrees to the terms outlined in this booking policy. Upon accepting this contract, you agree that the commitment by Fairy Tale Event Collective to you includes all items and services as outlined in the itemized invoice issued. 

16. If you have any questions regarding our party booking policy or need assistance with your reservation, please contact us at: info@fairytaleeventcollective.com, 0402281108. Nothing in this booking policy is intended to exclude, restrict, or modify any right, remedy, guarantee, or condition you have under the Australian Consumer Law, or under any other applicable law, that cannot lawfully be excluded, restricted, or modified. 

Policy Review This booking policy will be reviewed annually to ensure it meets customer needs, reflects changes in inventory. 

Last reviewed on 18/09/2026.